Our experience as customers: "Touched and grateful."
It takes nothing less than dedication and passion to have a doctor skip his lunch and rushed over to the other end of Singapore for a house call. Weary from the fight against illness, a caring and loving doctor attending to you with assuring word is charcoal in winter. Dr Chong did not merely stop at examining the little girl, he went the extra mile to coax her into consuming the medicine. Accurate in his diagnosis and prescription, the girl recovered after consuming the medicine. The reward of Dr Chong going the extra mile went beyond the physical healing of the girl to touching the hearts of the family tremendously. One doctor makes a great difference to the lives of a family just by doing his job from a service heart. Cheers to Dr Chong!

Story contributed by ServiceWorks

Our experience as customers: "Efficient yet warm and friendly"
A very courteous and professional Mr Mohamad was very prompt in acknowledging my presence. I was impressed by his profound knowledge when he explained the value of the maintenance work done by Borneo. He under promised and over delivered. He kept me informed of the situation and explained why the job could be completed earlier. He surprised me by meeting my request unexpectedly. During Chinese New Year season, I wanted to give him a red packet to show my appreciation but he politely refused. Despite my assurance that the red packet is only a normal Chinese New Year gesture, he felt that he shouldn't receive any thing in return as he was just doing his job.

Story contributed by: Serviceworks / consultant

Our experience as customers: "Really nice feeling, hope to see her again"
Ms Emmeline radiates much warmth when she greets with her lovely smile, gentle tone and humble body postures and gestures. At every break, the water will be refilled, the tables cleared and air purified. She consistently and faithfully administers such first class service to everyone whenever she is on duty. The moment anyone approaches the food centre, she will readily smile at the person. She also took great care to serve food and drinks to the customers in a cheerful manner.

Story contributed by a group of Serviceworks trainer

Our experience as customers: "Assuring and cared for"
When Nash heard that the customer had a slipped disc, he immediately offered to help the customer carry his printer to her car. Customer's initial negativity toward the product was replaced by a warm and caring impression left behind by Nash. Nash's courteous, well-mannered and gentle tone in explaining for the cause of the breakdown deepened the customer's good impression. He was not defensive when the customer complained that the product was lousy. Instead, he patiently explained to the customer the technical hiccups and how to go about solving it. If the problem persists, they were welcomed to come back to him.

Story contributed by Serviceworks / Office Staff

Joey was very efficient and quick to show us to our seats. When we requested for a change of table, he readily guide us to our preferred corner in a willing and cheery attitude. He displayed a keen sense of thoughtfulness and sensitivity to the needs of the customers by always keeping a look out for raised hands and finished meal. Once we pushed our main course plates away, desserts follow suit. To celebrate my birthday, he sang a birthday song for me. His excellence and warm service attitude had made my birthday a memorable and sweet one.



Story contributed by Serviceworks / Office Staff