Strategic Service Direction

Mission, Vision, Values Workshop

Service Quality Management Program

Service Leadership Program

Service Quality Training

Review of Mission, Vision and Value

Development of Strategic Service Intent

Development of Service Values & Behaviours

Singapore

Public listed company in Retail & Manufacturing

Government-linked company in Hospitality

Associations

University, college

Indonesia - Travel industry

Hong Kong - Retail

Malaysia - Finance, Retail

Service Road Mapping

Start up Service Excellence Journey

Singapore

Statutory board

MNC in Retail

Government-linked company in Hospitality

Hong Kong - Retail

Malaysia - Retail

Set Service Standards

Development of Service Standards Manual

Service Standards Training for the whole company

Train the Trainers - Service Standards

Design Audit Format

Auditors Training

Singapore

Statutory board

Public listed company in Retail

Government-linked company in Hospitality

Indonesia - Travel industry

Malaysia - Finance

Service Standards Training

Singapore

Statutory board

Public listed company in Retail

Indonesia - Travel industry

Malaysia - Finance

Service Audit System

Singapore - Public listed company in Retail

Indonesia - Travel industry

Hong Kong - Retail

Malaysia - Retail

Train - The - Trainer

Singapore

Public listed company in Retail

Government-linked company in Hospitality

Indonesia - Travel industry

Hong Kong - Retail

Malaysia - Finance

Set up Customer Service Centre

Set Standards for Call Centre

Set Standards for all Touch points

Singapore

Public listed company in Retail

Government linked company in Hospitality

Indonesia - Travel industry

Hong Kong - Retail

Malaysia - Retail

Service Skills Training

Public listed company in Retail

Statutory board

Manufacturing

Education Institutes

Grooming & telephone standards

Singapore - Public listed company in Retail

Indonesia - Travel industry

Hong Kong - Retail

Malaysia - Retail, Finance

Service Recovery Strategy

Singapore - Public listed company in Retail

Malaysia - Retail

Hong Kong - Retail

Service Leadership Program

Singapore

Public listed company in Retail

Government -linked organisation

Manufacturing

Finance

Malaysia - Retail, Finance

Hong Kong - Retail

Organization Effectiveness Measures

Singapore - Manufacturing

Supervisory Skills Training

Singapore - Manufacturing

Total Quality Management Program

Singapore - Statutory board

Service Teambuilding

Singapore - Medical, Airlines, Manufacturing & other professional industries

Service Mindset Training (customized)

Singapore

Public listed company in Retail

Statutory board

Government -linked organisation

Hong Kong - Retail

Malaysia -Retail

ndonesia - Retail