Service Recovery
What is Service Recovery consultancy?
This consultancy aims to build the
fundamentals that support empowerment and recovery
actions during service breakdowns.
This intervention is a "must have"
for organizations that desire to empower their staffs
to handle critical situations in the event of service
breakdowns and special requests.
Why Service Recovery
It is 5 TIMES MORE EXPENSIVE
TO ATTRACT NEW CUSTOMERS THAN TO KEEP EXISTING ONES
90% or more who are dissatisfied
with service received will not return.
70% will do business with you again
if their problem is resolved
95% will do business with you again
if the problem is resolved on the spot study conducted
by TARP [Technical Assistance Research Programme]
Our Unique Proposition :
We begin with a Service Recovery
System (SRS) Assessment of the organization.
Based on the SRS gap analysis, our
consultant will recommend appropriate plans, systems,
policy, procedures and interventions.
