Sensori Holding (S) Pte Ltd

Service Standards are clearly defined processes and sets of performance standards set by the organization

These standards enhance the Standard Operating Procedures (SOP) and form the basis for training and audit.

Ensure that a standard service process, system and manner is consistently delivered.

Standards integrated into the job scope convey the clear directive that service is an imperative.

For organizations without any service standards in place, the level of service given varies according to the motivation, personality and experience of the service staff.

Typically, excellent service hinges on positive and well trained staffs but real life cases fall short of such perfection. Occasions where staffs offer excellent service at the expense of precious company resources are not uncommon. On the contrary, there are also staffs who deliver bad services when they feel unmotivated, especially when resources are not made available to them. Customer's satisfaction level will therefore vary based on previous service encounters, unconsciously setting expectations for the next encounter.

Setting Service Standards creates a benchmark for the staffs to conform to, thus correcting and elevating service attitudes. If there is an existing service standards in place, staffs are clear and informed on their individual and collective service roles.

Built into the staff performance, recognition and reward system, staff will be more compelled to deliver excellent service.

Thus, customers' experiences will not vary greatly from one service personnel to the other.

We ensure a reliable and robust foundation which is paramount to the establishment of Service Standard.

We provide practical advices and guidance on service settings and systems that support Service Standards

Our Service Standard consultancy assist organizations not only in improving service but more importantly to build systems to ensure that Service Excellence is constantly and consistently delivered.